Things break in buildings without warning. A reactive repairs arrangement with AD Facilities Management gives you a clear way to report a fault, have it logged and assessed, and see it made safe or fixed with a photo report, in Leeds and across Yorkshire.
A reactive repair is any fault that was not planned for. The door closer that snaps, the fence panel knocked flat by a van, the gutter joint that starts dripping over an entrance. What matters to a property manager is that reporting it is easy and that nothing gets lost afterwards. Each fault reported to us is given a log entry with the location, a description and any photos sent in.
Once logged, the fault is assessed. Some can be fixed in a single visit. Others need to be made safe first, with a permanent repair to follow once materials or a specialist are arranged. Broken glazing is a common example: the opening is made safe and boarded, and the reglazing is then organised separately. You are told which route applies before the work goes ahead, and what the permanent repair will involve.
We do not publish blanket response times, because a time only means something when it is tied to a particular site and a particular contract. Priorities and target times are agreed in writing at the start of a contract. That agreement defines what counts as urgent, what is routine and how each category is handled. For one-off repairs without a contract, we tell you when a visit can be booked at the time you report the fault.
Each fault you report is recorded with its location, description and photos so that there is a clear trail from report to completion.
The fault is reviewed to decide if it can be fixed in one visit or needs making safe first.
Hazards are cordoned off, loose items secured and broken glazing boarded until a permanent repair is carried out.
Failed closers, locks, hinges, damaged fence panels, posts and gates are repaired or replaced like for like.
Leaking gutter joints within safe reach, cracked flags, loose kerbs and potholes are repaired to remove the immediate problem.
Graffiti is removed or painted over, and damage from vandalism is repaired and recorded for your insurer or landlord.
You report the problem through the agreed contact route, giving the address, the location within the site and a photo if you can take one safely.
The fault is logged and given a priority under the terms agreed for your contract. We confirm what will happen next and any access we need from you.
We attend and either complete the repair or make the area safe. Where a follow-up visit is needed, you are told what it involves before anything is ordered.
A written report with photos from before and after closes the log entry. It records what was found, what was done and anything still outstanding.
We provide reactive repairs for offices, schools, retail, industrial and warehouses, block management and landlords, healthcare.
Leeds is the base and the work extends across Yorkshire. The main area pages are Leeds, Leeds City Centre, Holbeck, Hunslet, Thorpe Park, Morley, Pudsey, Horsforth, Bradford, Wakefield, Huddersfield, Halifax, Harrogate, York, Sheffield, Hull. Every other town is on the coverage finder.
One dated schedule for the upkeep of the building fabric, fixtures and grounds, so jobs happen before they become faults.
Read more →Pointing, render, gutters, doors, floors, ceilings, paving and fencing put right before small defects turn into large ones.
Read more →A capable pair of hands for the snag list: doors, shelving, signage, furniture moves, patching and touch-up painting.
Read more →Tell us what has happened and where, and we will log it and confirm the next step.
